Making a shift from telecom operator to digital service provider

flag Hotel Continental Oslo, 6 October 2016

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Digital is enabling new entrants to disrupt services that operators have traditionally monetised - how should operators rethink their business models and approach to succeed in the digital area? 

OSS/BSS architectures will play a fundamental part of this transition and telcos need to make sure that they are able to consolidate and streamline multiple exisiting systems so they can keep up with customer demands and the introduction of new technologies. 

Join Comarch and leading telco representatives as they discuss how consolidation, data analytics, network virtualization, M2M & IoT and cloud based OSS can lead this fundamental network transformation.


Comarch Marketing Team


09:30 - 10:00
Registration & Breakfast
10:00 – 10:15
Welcome note

10:15 - 10:40
Case Study - Service & Customer Monitoring at Vodafone Germany
Marcus Böhler, Head of Group Performance & Customer Experience Management Systems, Vodafone Germany
10:40 - 11:15
Group discussion - New Challenges & Opportunities in the Internet-of-Everything Era
- Shaping IoT services for different vertical markets
- Monetizing the IoT
- Building and maintaining Qos
11:15 - 11:35
Coffee & Refreshments
11:35 - 12:00
Case study - BSS Transformation in NextGenTel 
Tore Nyhammer, Director Customer Service & Deliveries, NextGenTel
12:00 - 12:35
Group discussion - Omnichannel Experience and Typical Customer Journeys
Bartosz Kordas, Product Manager, Comarch SA
- Why now in telecommunications and where is the money
- What are the possible approaches to omnichannel implementation
- Why product catalog driven architecture and shared business processes are the key factors to omnichannel success
- Personalization and recommendations – are both equally important for Telcos
12:35 - 13:05
SON tools in a Mobile Network Operator's OSS landscape
Bartłomiej Klimas, Product Owner, Comarch SA
- What features are hidden behind the terms self-configuring/optimising/healing?
- Event driven & customer targeted network optimisation
- SON for a transport network - is it possible?
13:05 – 13:15
Wrap up and key takeaways
Jacek Lonc, Sales Executive, Comarch SA


Hotel Continental, Stortingsgata 24/26, N-0117 Oslo, Norway
6 October 2016
The participation fee
FREE OF CHARGE for all communication service providers.
Dress code
The dress code is business casual.
Contact info
In case of any questions please email Karolina Górzna-Musiela at
There are special gifts and a prize for workshop attendees.
All the lectures will be in English.


Hotel Continental

Stortingsgata 24/26, 

N-0117 Oslo

Hotel Continental stands in the centre of Oslo, in walking distance from a number of attractions, such as Aker Brygge, Tjuvholmen, the Royal Palace, the National Theatre and the Storting (parliament) building.